Our FAQ. Below you’ll find answers to the questions we’re often asked about Work Scheduler.
If you are unsure about a feature of Work Scheduler, we may well have answered it here.
If we haven’t answered your question Contact Us and we’ll do our best to answer it.
What do I need to use Work Scheduler ?
Nothing more than a computer with a web browser and an Internet connection. We have designed the Admin screens to work on a 15" laptop but a larger display will naturally enable more information to be seen at one time.
The smartphone interface for staff has been tested with iPhone 3 and upwards, Android 5 and upwards and Windows Phone 8.1.
Do I need to buy extra hardware for my premises ?
No. Work Scheduler is a cloud application, accessed in the same way as a website. Therefore as long as you have an Internet connection and a computer you can access Work Scheduler
Is it secure ?
Yes. Each Work Scheduler system is set up in its own secure sub-domain with SSL certificate (ie you get a unique 'https' URL) and all logins are password protected. Only Admin users can see all the data - workers can only see their own schedules.
Can I export my client list ?
Yes, there is an Export option to let you copy your client information to (for Example) Mailchimp.
How many of my admin staff can use the system ?
We do not limit the number of admin logins. Therefore, all of your staff who have planning and reporting duties can log in.
Can I transfer information to Sage Accounts ?
Invoices can be exported to an Excel spreadsheet in a format suitable for Sage to import as Audit Trail Transactions.
Can you add a custom report for me ?
Yes, as long as we're holding the basic data needed to do the calculations our team can add reports or features for a very reasonable cost.
Can Work Scheduler send email through my company’s systems ?
Yes. In fact we strongly recommend that you do this.
With so many fake invoices being sent these days (many containing malware) we feel it's important that your clients can trust invoices they receive from you.
Therefore, Work Scheduler has configuration options to allow emails to be authenticated and sent through your company's mail servers.
In technical jargon : we support sending emails via Authenticated SMTP which avoids having to amend your SPF records or having to ask your clients to whitelist Work Scheduler addresses and servers.
Can I change my subscription tier as my business grows ?
Yes, as your client base grows you can move seamlessly up through our subscription levels.
Can I cancel at any time ?
Should you wish to cancel your Cleaner Scheduler subscription after your initial 3 month period, you may do so by giving us 1 month's notice. If you have paid annually in advance any refund due will be calculated 'pro-rata' based on the full monthly subscription.
